From everyone at SocialX, thank you very much for using our app! We build it so that you sell more. You should read these terms—we’ve worked hard to make them simple and clear, and they contain important information about your use of our services.
- When we say “company”, “we”, “our” or “us” in this document, we are referring to the company or creators behind SocialX Super App.
- When we say “SocialX”, “SocialX App”, “SocialX Super App”, “software”, “services”, we are referring to the whole app or all the features provided the whole app (including all internal apps)
- When we say “abc” “app” then we are referring to a particular internal app named “ABC” or feature in our whole SocialX App.
- When we say “you” or “your”, we are referring to the people or organizations behind the Shopify store where the app is installed.
- When we say “your customers” or “website visitors”, we are referring to the people who are browsing or using the Shopify store to do some online transaction.
When you use our Services, now or in the future, you are agreeing to the latest Terms of Service. That’s true for any of our existing and future products and all features that we add to our Services over time. There may be times where we do not exercise or enforce any right or provision of the Terms of Service; in doing so, we are not waiving that right or provision.
What you can expect from us
We’re actively developing new features and apps to improve SocialX. As part of these efforts, we may add or remove features, start offering new services, or stop offering old services. While we try to avoid disruptions, we cannot guarantee that there will not be an outage or change to the services. We are not liable for any such outages or service changes.
You are responsible for all activity and content, such as photos, images, videos, graphics, written content, audio files, code, information, or data uploaded, collected, generated, stored, displayed, distributed, transmitted or exhibited on or in connection with your Account and your use of the Services.
You are also responsible for maintaining the accuracy of the contact information associated with your account. For providing support, we’ll need to contact you at the email or phone number associated with your account. We may also assume that any communications we’ve received from your account or the associated contact information have been made by you.
License to our software.
You may not copy, modify, create derivative works based upon, distribute, sell, lease, or sublicense any of our software or services. You also may not reverse engineer or decompile our software or services, attempt to do so, or assist anyone in doing so, unless you have our written consent or applicable law permits it.
Although we are granting you this license, we retain any intellectual property rights we have in our software and services.
Some of our services may include software subject to separate open source license terms, and your use of those services are subject to your compliance with those license terms, when applicable. We encourage you to review them, as some licenses may explicitly override these terms.
Our services may allow you to access apps, bots, or other products, features or services developed by third parties. It’s your choice whether to use these products or not, and you should review any terms and policies provided by the third party before doing so. We are not responsible for products developed by third parties.
If you are using a free version of our app, it is really free: we do not ask you for your credit card and just like for customers who pay for our Services, we do not sell your data.
We may allow you to purchase subscriptions to premium features and services. These subscriptions are managed via Shopify billing. All the details can be seen in your monthly Shopify statement. Subscription plan details are available on the “account” section of the SocialX App. You will have option to cancel, upgrade, downgrade etc
For paid Services that offer a free trial, we explain the length of trial when you sign up. After the trial period, we will charge you via Shopify billing in advance as per the time period you choose in your paid plan (monthly/quarterly/yearly etc).
If you are upgrading from a free plan to a paid plan, we will still give you trial days and charge you as per the terms mentioned above.
All fees mentioned in the plans are final and inclusive of all the taxes, levies, or duties imposed by taxing authorities.
We may, from time to time, change the price for subscriptions, but we’ll give you advance notice of such changes and their effective date either via our services. Subject to applicable law, you accept the new price by continuing to use or otherwise receive the benefits of the subscription service after the price change effective date. You may also reject the price change by cancelling your subscription.
Sometimes we change the pricing structure for our products. When we do that, we tend to exempt existing customers from those changes. However, we may choose to change the prices for existing customers. If we do so, we will give at least 30 day notice and will notify you via the email address on record. We may also post a notice about changes on our websites or the affected Services themselves.
Your right to terminate: You’re free to stop using SocialX services at any time and for any reason. You can simple click on delete button from Apps page in your Shopify store admin. You can find instructions for how to cancel your account in our support and help section also. An email or phone request to cancel your account is not automatically considered cancellation. If you need help cancelling your account, you can always contact our Support team.
We know there are other products out there that you can use, and one of them might be a better fit for you. That’s OK. We won’t hassle you or make it difficult for you to leave SocialX. We’ll guide you in how to export your data (depends on the apps you have installed on your store) and let you uninstall our app if needed. Make sure you contact us before uninstalling the app because we will not have access to your data after uninstalling the app.
Our right to terminate: Subject to applicable law, we reserve the right to suspend or terminate your account and/or your access to some or all of our services with or without notice, at our discretion, including if:
- You breach these terms, our policies, or additional terms that apply to specific products.
- We’re required to do so to comply with a legal requirement or court order.
- We reasonably believe termination is necessary to prevent harm to you, us, other users, or third parties.
- You involve in verbal, physical, written or other abuse (including threats of abuse or retribution) of Company employees.
- Your account has been inactive for more than two years.
However, we will give you advance notice if reasonable to do so or required by applicable law. We will never do anything that may harm you even in any small way.
All of your content will be inaccessible from the Services immediately upon app uninstallation. Within 48 hours, all content will be permanently deleted from active systems and logs.
If you cancel the Service before the end of your current subscription limit, your cancellation will take effect immediately, and you will not be charged again. For any refunds etc you are always welcome to contact us at email@example.com
Modifications to the Services
We make a promise to our customers to support our Services until the end of the Internet. That means when it comes to security, privacy, and customer support, we will continue to maintain any legacy Services. Sometimes it becomes technically impossible to continue a feature or we redesign a part of our Services because we think it could be better or we decide to close new signups of a product. We reserve the right at any time to modify or discontinue, temporarily or permanently, any part of our Services with or without notice.
If you are using the services on behalf of a business or legal entity and not in an individual capacity, then you will indemnify and hold SocialX and its officers, directors, employees and agents harmless from and against any claims, liabilities, damages, and costs (including reasonable legal and accounting fees) related to (a) your access to or use of our services, (b) your content, or (c) your violation of these terms.
We may occasionally offer promotions on paid services. The specific terms of each promotion will be stated at the time the promotion is offered. If you are taking part in any trial period offer that enables you to use a subscription without charge, and that trial period converts into a paid subscription upon the expiration of the trial period, you must cancel the subscription prior to the end of the trial period in order to avoid incurring the charges for the paid subscription.
Uptime, Security, and Privacy
We take many measures to protect and secure your data through backups, redundancies, and encryption. We enforce encryption for data transmission from the public Internet. There are some edge cases where we may send your data through our network unencrypted.
On the rare occasions when an error occurs that stops an automated process partway through. We get automated alerts when such errors occur. When we can fix the issue and restart automated processing without looking at any personal data, we do. In rare cases, we have to look at a minimum amount of personal data to fix the issue. In these rare cases, we aim to fix the root cause as much as possible to avoid the errors from reoccurring.
To safeguard SocialX. We’ll look at logs and metadata as part of our work to ensure the security of your data and the Services as a whole. If necessary, we may also access accounts as part of an abuse report investigation.
We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services.
Copyright and Content Ownership
We respect the intellectual property of others and expect our users to do the same.
We claim no intellectual property rights over the material you provide to the Services. All materials uploaded remain yours.
We do not pre-screen content, but reserve the right (but not the obligation) in our sole discretion to refuse or remove any content that is available via the Service.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission by the Company.
You must not modify another website so as to falsely imply that it is associated with the Services or the Company.
Features and Bugs
We design our Services with care, based on our own experience and the experiences of customers who share their time and feedback. However, there is no such thing as a service that pleases everybody. We make no guarantees that our Services will meet your specific requirements or expectations.
We also test all of our features extensively before shipping them. As with any software, our Services inevitably have some bugs. We track the bugs reported to us and work through priority ones, especially any related to security or privacy. Not all reported bugs will get fixed and we don’t guarantee completely error-free Services.
Fast and friendly product support
We have a dedicated support team to answering emails and chats from our customers. This is a group of knowledgeable folks who want to help you get the most out of our product. Aside from a few days around the holidays, we strive to respond within 24 hours including normal weekends (7 days a week). We believe in the value of human-driven support and we don’t make you jump through hoops to get answers from a human. We even provide free installation support wherever required.
You can email us anytime to request a feature. Our support team tracks requests so that we can reference them whenever we’re considering changes. We also regularly interview customers to learn how we can build more apps that are useful for Shopify store owners.
Too many tech companies put their focus on enterprise customers at the expense of everyone else. Here at SocialX, Small businesses are treated exactly the same as large companies. We follow and believe in everyone is equal philosophy.
Your use of the Services is at your sole risk. We provide these Services on an “as is” and “as available” basis. We do not offer service-level agreements for our Services.
You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to this Terms of Service or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.
In other words: choosing to use our Services does mean you are making a bet on us. If the bet does not work out, that’s on you, not us. We do our darnedest to be as safe a bet as possible through careful management of the business; investments in security, infrastructure, and talent; and in general giving a damn. If you choose to use our Services, thank you for betting on us.
Contacting each other
If you have any questions about these terms, please contact us at firstname.lastname@example.org. We may send you electronic communications related to our services. Where required, we’ll get your consent before sending you direct marketing messages, and we’ll make it easy for you to opt-out.